Privacy Policy, Health Data
Disclosure & Medical
Disclaimer

Introduction

PlusPlus Lifesciences LLP ("PlusPlus Lifesciences", "Company", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us.

This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard personal information through our websites, applications, digital platforms, products, healthcare initiatives, and related services, including the OJS maternal nutrition and wellness App ("Services").

By accessing, registering for, or using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy and the health-related disclosures and disclaimers contained herein.

Scope

This Privacy Policy applies to:

• Visitors to PlusPlus Lifesciences websites
• Users of PlusPlus Lifesciences products and services
• Users of the OJS platform
• Patients using OJS
• Registered medical practitioners using OJS
• Nutritionists engaged through OJS
• Healthcare professionals participating in PlusPlus programs
• Individuals communicating with PlusPlus Lifesciences

Information We Collect

Personal Information

We may collect:

• Full name
• Email address
• Mobile number
• Date of birth
• Gender
• City, state, and country of residence
• Account registration details
• Professional registration details of healthcare professionals

Health and Wellness Information

Where relevant to the services provided, including OJS, we may collect:

Pregnancy Information

• Last Menstrual Period (LMP)
• Estimated Due Date (EDD)
• Gestational age
• Trimester information
• Pregnancy history
• History of miscarriage
• History of preterm birth

Physical Measurements

• Height
• Weight
• Body Mass Index (BMI)
• Blood pressure

Medical Information

• Existing medical conditions
• Diabetes
• Thyroid disorders
• Hypertension
• Pregnancy-related complications
• Symptoms and wellness indicators

Nutrition and Lifestyle Information

• Dietary preferences
• Food logs
• Calorie tracking
• Weight tracking
• Water intake
• Physical activity
• Sleep information
• Stress information

Medical Documents

• Prescriptions
• Laboratory reports
• Ultrasound reports
• Medical scans
• Doctor recommendations

Technical Information

We may automatically collect:

• Device information
• Browser information
• Operating system
• Device identifiers
• IP address
• Approximate location information
• Application version
• Usage analytics
• Session information
• Log files

Communication Information

We may collect information contained in:

• Customer support requests
• Consultation requests
• Feedback forms
• Survey responses
• Emails and communications

Transaction Information

Where applicable, we may collect:

• Consultation booking information
• Consultation credits
• Transaction references
• Payment status

Payment card information is processed directly by authorised payment providers and is not stored by PlusPlus Lifesciences.

How We Collect Information

We collect information:

• Directly from users during registration and profile creation
• Through onboarding forms and questionnaires
• Through uploaded medical reports and prescriptions
• Through consultation bookings
• Through healthcare professionals associated with user care
• Through cookies, analytics tools, and similar technologies
• Through platform usage and interactions
• Through AI-assisted technologies used within our Services

How We Use Information

We may use information to:

• Create and manage user accounts
• Deliver products and services
• Provide personalised nutritional guidance
• Generate and manage diet plans
• Facilitate consultations and professional support
• Process transactions
• Improve platform functionality and user experience
• Conduct analytics and service improvement
• Respond to enquiries and support requests
• Maintain platform security
• Prevent misuse and fraud
• Comply with legal and regulatory obligations

We do not sell personal information or health information to third parties.

OJS Platform Processing

OJS is a maternal nutrition and wellness platform owned and operated by PlusPlus Lifesciences.

To provide personalised nutritional support and wellness services, OJS may process pregnancy information, health information, dietary preferences, consultation records, medical reports, and related data provided by users.

Access to such information is restricted to authorised healthcare professionals, nutritionists, support personnel, and technical administrators who require access to provide services or maintain platform operations.

Artificial Intelligence and Automated Processing

Certain Services may utilise artificial intelligence and automated technologies to assist with:

• Diet plan generation
• Nutritional assessments
• Health profile analysis
• Prescription analysis
• Content personalisation
• User experience enhancement

AI-generated outputs are intended solely to support nutritional guidance and wellness services.

Where applicable, AI-generated recommendations may be reviewed by qualified nutritionists or healthcare professionals before implementation.

Users may request clarification regarding AI-assisted outputs by contacting PlusPlus Lifesciences.

Consent

By voluntarily providing personal information and health-related information through our Services, users consent to the collection, storage, processing, and use of such information for the purposes described in this Privacy Policy.

Users may withdraw consent where applicable by contacting PlusPlus Lifesciences. Withdrawal of consent shall not affect processing undertaken before such withdrawal or processing required by law.

Sharing and Disclosure of Information

We may share information with:

Healthcare Professionals

Doctors, nutritionists, and healthcare professionals directly involved in providing services to the user.

Service Providers

Authorised third-party providers supporting:

• Cloud hosting
• Data storage
• Security
• Analytics
• Customer support
• Communications
• Payment processing

Professional Advisors

Legal, compliance, accounting, and regulatory advisors.

Government and Regulatory Authorities

Where required by law, court order, legal process, or regulatory obligation.

PlusPlus Lifesciences does not sell, rent, or trade personal information or health information.

Cross-Border Processing

Certain authorised service providers may process information on servers located outside India.

Where such processing occurs, PlusPlus Lifesciences implements reasonable contractual, technical, and organisational safeguards designed to protect personal information in accordance with applicable laws.

Data Security

We maintain administrative, technical, and organisational safeguards designed to protect information against unauthorised access, disclosure, misuse, alteration, or destruction.

Security measures may include:

• Encryption in transit
• Encryption at rest
• Secure cloud infrastructure
• Access controls
• Authentication protocols
• Audit logging
• Role-based permissions

While we take reasonable precautions, no system can guarantee absolute security.

Data Retention

We retain information only for as long as necessary to:

• Deliver Services
• Fulfil contractual obligations
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce agreements

Health-related records may be retained for longer periods where required under applicable healthcare, taxation, insurance, or regulatory obligations.

Information that is no longer required will be securely deleted, anonymised, or archived.

Your Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, users may have the right to:

• Access personal information
• Correct inaccurate information
• Update incomplete information
• Request deletion of personal information
• Withdraw consent
• Nominate another individual to exercise rights on their behalf
• Seek grievance redressal

Requests may be submitted using the contact information provided below.

Account Deletion

Users may request deletion of their account and associated personal information by contacting PlusPlus Lifesciences.

Information subject to legal, regulatory, accounting, healthcare, or dispute-resolution retention requirements may be retained for the applicable retention period.

Cookies and Analytics

Our websites and applications may use cookies, analytics tools, and similar technologies to improve functionality, understand user behaviour, maintain security, and enhance user experience.

Users may manage cookie preferences through browser settings where applicable.

Children's Privacy

Our Services are intended for individuals legally eligible to use them.

We do not knowingly collect personal information from children without lawful authority or legally required consent.

Third-Party Platforms

Our Services may contain links to third-party websites, applications, social media platforms, or external resources.

PlusPlus Lifesciences is not responsible for the privacy practices, security measures, or content of third-party platforms. Users are encouraged to review the privacy policies of such platforms independently.

Medical and Nutritional Disclaimer

Not a Substitute for Medical Advice

OJS and other healthcare-related services offered by PlusPlus Lifesciences are designed to provide nutritional guidance, wellness support, educational information, and related services.

Any information, recommendations, meal plans, educational content, nutritional assessments, or AI-assisted outputs provided through our Services are intended solely for informational and supportive purposes.

They do not constitute medical advice, medical diagnosis, medical treatment, or clinical decision-making.

Nothing contained within our Services should be interpreted as a substitute for consultation with a qualified healthcare professional.

Users should always consult their obstetrician, gynaecologist, physician, or other qualified healthcare provider regarding medical concerns, diagnoses, treatments, medications, supplements, or healthcare decisions.

AI-Assisted Recommendations

Certain recommendations may be generated using artificial intelligence based on information provided by users.

While such outputs may be reviewed by qualified nutritionists or healthcare professionals, AI systems may not account for all medical circumstances, rare conditions, clinical complexities, or individual healthcare needs.

AI-generated outputs should not be relied upon as medical advice, diagnosis, or treatment recommendations.

Nutritionist Services

Nutritionists associated with PlusPlus Lifesciences provide dietary and nutritional guidance only.

Consultations conducted through OJS or related platforms are not equivalent to in-person medical consultations and should not be relied upon as a substitute for professional medical care.

Nutritionists are not authorised through the platform to diagnose medical conditions, prescribe medications, or provide medical treatment.

High-Risk Pregnancies

Users identified as having high-risk pregnancies, including but not limited to gestational diabetes, hypertension, thyroid disorders, prior miscarriages, preterm birth history, or other pregnancy complications, should consult their treating physician before implementing dietary changes suggested through the platform.

Recommendations provided through OJS are supplementary and do not replace specialist medical management.

Medical Emergencies

PlusPlus Lifesciences and OJS do not provide emergency medical assistance.

Users experiencing severe symptoms, including but not limited to heavy bleeding, severe abdominal pain, breathing difficulties, chest pain, reduced foetal movement, severe headache, sudden swelling, high fever, or any other urgent medical concern should immediately contact emergency services or visit the nearest healthcare facility.

Uploaded Medical Reports

Medical reports, prescriptions, laboratory reports, scans, and related documents uploaded to the platform are used to support nutritional personalisation and service delivery.

Such documents are not reviewed for the purpose of medical diagnosis and should continue to be evaluated by the user's treating healthcare provider.

Limitation of Responsibility

While PlusPlus Lifesciences makes reasonable efforts to provide accurate and useful information, no guarantee is provided regarding the completeness, accuracy, reliability, or suitability of any information, recommendation, consultation, or AI-generated output for any individual user.

Users remain responsible for healthcare decisions and should seek professional medical advice when required.

Regulatory Notice

OJS is a digital nutrition and wellness platform intended to support maternal health, nutritional guidance, and wellness education.

Unless expressly stated otherwise, OJS is not intended to function as a diagnostic, therapeutic, or medical device and should not be relied upon for medical diagnosis or treatment decisions.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal obligations, or business practices.

Updated versions will be published on this page together with the revised effective date.

Continued use of the Services following publication of an updated version constitutes acceptance of the revised Privacy Policy.